Shipping
We ship orders from Czechia. Shipping methods and costs are shown at checkout before payment. If your order qualifies for free shipping, the shipping charge will be 0.
Once your order has been dispatched, we will send you a tracking link. Delivery times are estimates and may be affected by transport conditions or customs clearance.
Duties and taxes
Within the European Union, applicable VAT is included in the price and no import duties are payable.
For shipments outside the EU, we will tell you before payment whether import charges are included in the price, added at checkout or payable on delivery.
We will pay charges that are included in the price or collected at checkout on your behalf. If the carrier requests an additional payment for the same duty or import tax, contact us before paying.
Any applicable local sales tax is added at checkout based on your delivery address.
Returns within 14 days
Notify us of your return within 14 days of receiving the goods. Include your order number and the items you are returning. You do not need to give a reason. Send the goods back within a further 14 days of notifying us.
If items from one order are delivered separately, the period starts when you receive the last item. If the final day falls on a Saturday, Sunday or applicable public holiday, the deadline extends to the next working day.
You can notify us by email, through your customer account or by another clear statement. Exercising your statutory right of withdrawal does not require our prior approval or the use of a customer account. Sending your notice before the deadline is sufficient.
Return the goods complete and securely packaged, ideally in their original packaging. You may unpack, inspect and reasonably try them. If handling beyond what is necessary to assess the goods reduces their value, we may deduct the documented loss in value from your refund.
Return shipping
You pay return shipping for a standard return. Before sending anything back, ask us for the correct return address and instructions. We recommend a tracked service and keeping proof of dispatch.
If you use our paid return label, we will tell you the cost in advance.
🇺🇸 Returns within the USA
US orders can be returned to our address in the United States. We will send you the exact address and instructions after you notify us of your return.
For a standard return, you pay shipping to that address. Receipt at our US return address counts as delivery of the goods back to us. We will process your refund within the time limits stated below.
We arrange and pay for any onward transport to Czechia.
International returns to Czechia
When returning goods to Czechia from outside the EU, ask us for documents for customs clearance of returned goods before dispatch. These help avoid unnecessary import charges.
If you paid duty or import tax directly to a carrier or customs authority, contact that party about any refund. We will provide the necessary documents available to us.
Refunds
We refund the price of the returned goods, less any documented loss in value where applicable.
For a statutory withdrawal from the entire order in the EU, EEA and United Kingdom, we also refund the cost of the least expensive standard delivery option offered. Surcharges for a more expensive delivery method are not refunded.
For other destinations, the original paid shipping charge is not refunded for a voluntary return unless the law requires otherwise. We do not retrospectively charge for shipping provided free of charge.
Refunds are issued to the original payment method within 14 days of your withdrawal notice. We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first.
Faulty or incorrect goods
If goods arrive faulty, damaged or incorrect, contact us with your order number and a description of the problem. Photos will help us resolve it faster.
For a valid claim or an error on our part, we cover the necessary costs of putting things right, including any required shipping. The remedy depends on the nature of the problem and your statutory rights.
Exchanges
If you would like a different product or option, contact us. We will confirm availability and any shipping costs in advance.
These terms do not restrict your statutory consumer rights.